Go Online with My Account... Manage Your Bills, Energy Use and More!

My Account gives you the power to manage your SDG&E account online from your computer or mobile device securely – anywhere, anytime. You can even Start, Stop or Transfer your services - no waiting.

Go to My Account

Learn about our mobile app

Everything you need in one place

Quick Payment

Quick bill payment

Secure and convenient payment options - make a  payment, set up Auto Pay or enroll in Text to Pay.

Snapshot of Account

Account snapshot

Get key account and payment details at-a-glance from your dashboard.

Energy Use

Keep tabs on energy use

See when and how much energy you use monthly, daily or hourly.

Stay Informed

Stay Informed

Manage contact and notification preferences. Avoid surprises on your bill with Energy Alerts.

Easier Service Requests

Request Service Online

Start, Transfer or Stop your services online and track them. No need to call and no waiting.

Download Mobile App

Download Mobile App

Everything on the website, you can do from  the mobile app. Anytime, anywhere.

Log-in or Sign-up Icon

Log-in or sign up for My Account now. It’s fast and easy!

Switch to paperless billing Icon

Switch to paperless billing with My Account – clear the clutter and access your billing information online.

Getting to Know My Account Videos

Take a quick tour of the SDG&E mobile app “Usage Tab” including how to view and track your energy use – it’s quick and easy!

Take a quick tour of the SDG&E mobile app “Billing Tab” including how to pay your bill, set up Auto Pay and view your current and past billing statements. 

Take a quick tour of the SDG&E mobile app “Outages Tab” including how to report a power outage and view planned and unplanned outages.

Take a quick tour of the SDG&E mobile app “More Tab” including how to start, stop or transfer your service or schedule a free gas appliances check.

Frequently Asked Questions

Login  & Registration

Go to bufferbooks.com/myaccount and enter your username and password to log in. If you are new to My Account, you can register to create your online profile.

We take the safety and security of your information very seriously. As part of our security features, we'll notify you when your My Account profile is accessed with your login information from a new or unrecognized device or web browser. 

  • If a device or browser is one you regularly use, it may take a few logins before our system recognizes you so you may receive a few notifications just to be sure.
  • If there is unusual activity in the future, we'll notify you of that as well.

My Account has enhanced security features, more stringent password requirements, and two-factor verification on the website and mobile app. The mobile app also offers facial and fingerprint ID.

You need the following information:

  • Your name exactly as it appears on your monthly bill.

  • One of the following for the primary account holder:

    • Last 4 digits of Social Security Number or Federal Tax Identification Number

    • Email address on file

    • Phone number on file

Account & Profile 

There are a couple of things you can do:

  • Confirm your contact information to ensure it's up-to-date. If it is no longer correct, please update it. Click My Profile from the Account tab.
  • Review your notification preferences. Click Notifications Settings from the Account tab to update your preferences. 
  • Account and Billing notifications are sent by email as default and may not be canceled.

We’ve made this easy.

  • New Customers: After you register, all accounts in your name will appear online when you log in.
  • New or Closed Accounts: Any time you have a new account or an account closes, we automatically update your profile. 
    Closed accounts will be removed after 60 days. You no longer need to worry about adding or removing accounts from your profile manually, we do the housekeeping for you.

Billing & Payments

My Account offers several ways to pay your bill:

  • Make individual payments - selecting the amount and date
  • Set up Auto Pay to automatically pay your bill each month
  • Enroll in Text to Pay to payment by text message from your mobile device

If you'd like to pay using credit/debit card, go to our bill payment page to learn about Bill Matrix.

You can access your billing and energy usage history in My Account.

  • Billing History: You can view up to 25 months of bill history.
    • Click the Billing & Payment History option from the Billing navigation tab.
    • Select the down arrow  at the end of the row for Statement Date you'd like to access.
    • From the expanded view, click View Your Detailed Bill PDF. You can also download and print.
  • Usage History: You can view up to 13 months of bill history.
    • Click the Usage  navigation tab.
    • Use the Meter selector on the right  to switch between electric and gas meters.
    • On the graph, click the Usage button to view usage by day, hour, etc.

We offer a variety of pricing plans for residential and business customers.
To get more information about pricing plans, check out these resources:

To find out what plans you're eligible for and enroll, go to My Account.